RightFirst IT Services has in place proven methodology and expert consultant resources that produce results. We understand that our business is a Relationship business and our priority is to build a sustainable win-win relationship that results in serving our 'customer for life'.
We achieve this by way of some deceptively simple approaches:
Our information systems support our service delivery and enable us to provide friendly and dependable service.
Surprises in business are almost always bad, so we proactively prevent them.
Our customers are just as important as our personal friends, if not more, so we must treat our customers the same way as we treat our friends.
We deliver these via the following Service Practices:
For different assignments, our customers need our participation in their work to varying degrees - from 'teach to fish' to 'catch the fish'. We work with our customers to determine the most appropriate role for each assignment, and define the roles in clear language and simple contracts.
Our consultants document their activities and corresponding hours for each day on a weekly time sheet, which will be immediately forwarded to our clients for approval. We will only bill our clients after written approval of time sheets. Our clients are fully apprised of our activities and progress so that there are no surprises.
In keeping with our commitment to "Get IT Right the First Time, Every Time", we give our customers a Service Satisfaction Guarantee:
"If our customer questions or disputes a Service Activity as reported on our Time Sheet within seven (7) days of performing the service activity, RightFirst IT Services will credit, or refund if already paid, the time charges for that activity. "
